For your convenience, our most common customer questions are answered right here.
Not finding what you need? Reach out directly through our Contact Us page.
- How can I request more product information or catalogs?
We keep many catalogs available for reference. Let us know what products or manufacturers you are interested in.
- How do I contact a sales rep or schedule a rep visit?
Reach our main office to schedule time with a sales rep:
- What types of payment are accepted?
- Credit Card (Visa, MasterCard, and American Express)
- COD
- Pre-Pay
- Net Terms – Subject to prior approval. TSI Credit Application.
- How can I check status of an open order?
Contact our office with your PO# and we can update the status for your order.
If you need to make a change to your order, please contact our office immediately 800-835-4796. Subject to limitations.
Tracking numbers can be provided if you would like to trace your order. Reach out to our sales team for assistance. Request tracking via email.
- How can I receive a quotation?
- Are items returnable once purchased?
If you are needing to confirm if items can be returned, please contact our office and let us know the PO# and details. Each order is a case-by-case basis due to potential customization/modification to components at order or post order. Once approved for the order return, a set of return instructions will follow.
To set up a return request, please contact our office:
- Do the products I ordered come with a warranty?
Each manufacturer will have their own product warranties. Contact our office to learn more regarding the specific item(s) in question.
- Does Tech Spec offer custom machining or modification to components?
Custom machining services are available including: dowel holes, rail joints, preload changes, custom lube ports, end machining, keyways, specialty coatings, and more.
Please provide our sales team with a print/drawing and full descriptions for any custom quotes/orders.
- How do I receive a copy of my invoice?
If you have any questions on your account, need invoice copies or credit card receipts, contact us for assistance.
